RMA Terms and Conditions: A. Return authorization is required for all returns. B. All returned product must be in its original packaging or equivalent. Product received in insufficient packaging may be refused or result in voided warranty. C. Freight is to be prepaid by customer returning merchandise to the factory. Returned merchandise must be received at the factory within fifteen (15) days of authorization date. D. A restocking charge, determined by the condition of the returned merchandise will be applied to returned goods. Return authorizations will only be issued for product purchased within the previous three months. Credit will be issued only after returned merchandise has been examined and re-tested. a. Minimum of 50% restocking charge applies for standard models returned within the previous three months of purchase. b. Custom units are non-returnable. E. Defective merchandise will be repaired, replaced or a credit memo issued. Freight charges to return defective merchandise to the factory will be reimbursed via credit memo. Arrangements for UPS Call Tag, from customer location, can be made by contacting our customer service department.